Howdy Partner! Welcome to Modern Life Shop’s Shipping & Returns policy. We aim to make your shopping experience as smooth as a well-oiled saddle, from the moment you place your order to when it arrives at your doorstep. If anything isn’t quite right, we’ll make it right faster than you can say “yeehaw!”
Shipping Information
Order Processing: We’ll saddle up and process your order within 1-2 business days.
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx – delivers in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS – delivers in 15-25 business days after dispatch
Delivery Areas: We ship worldwide (excluding some remote areas and parts of Asia).
Returns & Exchanges Policy
At Modern Life Shop, we stand behind our products like a cowboy stands by his trusty steed. If you’re not completely satisfied, we’ll help you with returns or exchanges.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. All returned items must be:
- In original condition (unworn, unwashed, with tags attached)
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For the safety of all our customers, we cannot accept returns on:
- Bits (due to hygiene reasons)
- Footwear that shows signs of wear
- Any items marked as final sale
How to Return or Exchange
Follow these simple steps to initiate your return or exchange:
- Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
- Wait for Approval – We’ll respond faster than a jackrabbit, typically within 24 hours, with return instructions
- Pack It Up – Securely package your items with the original packaging and include your order confirmation
- Ship It Back – Send your return to: Modern Life Shop Returns
531 Bobbin Mill Road
Lunenburg, US 05906 - Get Refunded – Once we receive and inspect your return, we’ll process your refund or exchange
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – we wouldn’t want your return getting lost like a lone calf on the prairie!
Refund Information
Once your return is received and inspected (usually within 3-5 business days), we’ll process your refund faster than a mustang at full gallop:
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 3-10 business days depending on your financial institution
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
Want to exchange for a different size or style? Just follow the return process above and include a note specifying:
- Item you’d like to exchange for
- Preferred size/color
- Whether you’d like us to ship the new item immediately or wait to confirm availability
We’ll handle the rest quicker than a rodeo clown dodges a bull!
Return Request Template
Copy and paste this template into your email to get the process started:
Subject: Return/Exchange Request – Order #[Your Order Number]
Howdy Modern Life Shop Team,
I’d like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name: [Product Name]
– Reason: [Reason for return/exchange]
– Preferred Action: [Refund/Exchange for (specify item/size)]
I’ve reviewed the return policy and confirm the item meets all requirements.
Yours truly,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Damaged or Incorrect Items
If your order arrived looking like it went through a stampede, contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll saddle up and make it right at no cost to you.
Happy Trails Partner!
If you have any other questions, don’t hesitate to reach out to our friendly customer service team. We’re always happy to help fellow cowboys and cowgirls with their western wear needs!