Howdy Partner!

At Modern Life Shop, we want you to be as happy with your purchase as a cowboy is with his favorite pair of boots. If something isn’t quite right, we’ll make it right faster than you can say “yeehaw!” Here’s everything you need to know about returns and exchanges.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For the safety of all our customers, we cannot accept returns on:

  • Bits (due to hygiene reasons)
  • Footwear that shows signs of wear
  • Any items marked as final sale

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond faster than a jackrabbit, typically within 24 hours, with return instructions
  3. Pack It Up – Securely package your items with the original packaging and include your order confirmation
  4. Ship It Back – Send your return to:
    Modern Life Shop Returns
    531 Bobbin Mill Road
    Lunenburg, US 05906
  5. Get Refunded – Once we receive and inspect your return, we’ll process your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – we wouldn’t want your return getting lost like a lone calf on the prairie!

Refund Information

Once your return is received and inspected (usually within 3-5 business days), we’ll process your refund faster than a mustang at full gallop:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-10 business days depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want to exchange for a different size or style? Just follow the return process above and include a note specifying:

  • Item you’d like to exchange for
  • Preferred size/color
  • Whether you’d like us to ship the new item immediately or wait to confirm availability

We’ll handle the rest quicker than a rodeo clown dodges a bull!

Return Request Template

Copy and paste this template into your email to get the process started:

Subject: Return/Exchange Request – Order #[Your Order Number] Howdy Modern Life Shop Team, I’d like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Reason: [Reason for return/exchange] – Preferred Action: [Refund/Exchange for (specify item/size)] I’ve reviewed the return policy and confirm the item meets all requirements. Yours truly, [Your Full Name] [Your Email Address] [Your Shipping Address]

Damaged or Incorrect Items

If your order arrived looking like it went through a stampede, contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll saddle up and make it right at no cost to you.

Happy Trails Partner! If you have any other questions, don’t hesitate to reach out to our friendly customer service team.