Welcome to our Modern Life Shop FAQ page, where we’ve rounded up answers to all your burning questions about our authentic Western gear. Whether you’re a rodeo rider, ranch hand, or just love the cowboy lifestyle, we’re here to help you navigate our store with ease.
About Our Products
What kind of products do you specialize in?
We’re your one-stop shop for genuine Western gear including boots, belts, jeans, headstalls, bits, breast collars, and more. From practical ranch wear to show-quality tack, we outfit the complete cowboy and cowgirl lifestyle.
Do you carry items for the whole family?
Yes indeed! Our Kids and Baby sections offer Western wear for your little buckaroos, while our Men’s and Pleasure collections keep the grown-ups looking sharp.
How do I know what size to order for boots and jeans?
We provide detailed sizing charts for all our footwear and apparel. Remember, proper fit is as important as a good saddle – if you’re between sizes or unsure, we recommend sizing up for comfort.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal. Our payment system is more secure than a bank vault in a Western movie!
Is my payment information secure?
Absolutely! We use the latest encryption technology to protect your information. Your data is safer with us than a prized stallion in a locked barn.
Can I change or cancel my order after placing it?
You can request changes faster than a jackrabbit if we haven’t started processing your order (usually within 1-2 hours). Just contact us immediately at [email protected].
Shipping & Delivery
Where do you ship to?
We deliver Western heritage worldwide, though some Asian and remote areas might be off the trail. If you’re unsure about your location, just give us a holler.
What are my shipping options?
We offer two reliable ways to get your gear:
- Standard Express Ride ($12.95): DHL/FedEx delivery in 10-15 days after dispatch
- Free Range Shipping (free for orders over $50): EMS delivery in 15-25 days after dispatch
How long does order processing take?
We take 1-2 days to carefully prepare your order like we’re packing for a championship ride. Larger items like barrels may need extra time – we’ll contact you if that’s the case.
Can I track my order?
You bet! Once your order hits the trail, we’ll send tracking information faster than a mustang at full gallop.
Returns & Exchanges
What’s your return policy?
We offer a 15-day Happy Trails Guarantee. If your gear doesn’t fit right (we know how particular boots and jeans can be), contact us within 15 days of delivery to start your return.
How do I initiate a return?
Reach out to our friendly customer service team at [email protected]. Please include your order number and details about the item you’re returning.
Are there any items that can’t be returned?
For health and safety reasons, we can’t accept returns on certain personal items like pierced earrings. All returned items must be in original condition with tags attached.
Contact & Support
How can I contact customer service?
Our team knows Western gear like a cowboy knows his horse! Reach us at:
- Email: [email protected]
- Mail: Modern Life Shop, 531 Bobbin Mill Road, Lunenburg, US 05906
Do you offer gift wrapping or special orders?
While we don’t currently offer gift wrapping, we’re happy to discuss special orders. Contact us with your ideas – we love helping customers find that perfect Western piece.
Still got questions? Don’t hesitate to reach out, partner. At Modern Life Shop, we’re committed to delivering not just Western gear, but the confidence that comes with authentic style and reliable service. Happy trails!